Shipping policy

Woollykins (Established 2012) is a small business located solely in Castlemaine, Victoria 3450, Australia

We keep all products in stock here in Castlemaine and DO NOT drop ship using other businesses. We only have the one location here in Castlemaine where you can pick up orders locally.

Woollykins is run by a small team of 3-4 women with many hats (woollen of course). Lovely Zanna packs most of your orders single handedly.

Our orders ship daily and are collected by Australia Post at 3pm sharp Monday - Friday. We do not pack orders on the weekend. Most days any order made before 9am will be posted the same day but we can not guarantee that. We need time to process and pack orders and some days are much busier than others.

If you need your items quickly Express Post is the fastest option. We do not offer same day or express courier shipping options. Express Post normally takes 1-2 business days but since Covid Australia Post no longer guarantee Express Post times. Express post orders are prioritised on the Packing Desk during very busy times.

Please note that there are delays to International shipping and some domestic delays are still occurring. Thank you for your patience.

AUSTRALIA	Estimated delivery
State	Standard	Express
VIC	2-4 (business days)	1-3
TAS	4-5	2-3
SA	3-6	2-3
NSW	3-5	2-3
WA	8-14	3-5
QLD	4-7	3-5
NT	8-13	4-8

INTERNATIONAL	Estimated delivery
Country	Standard
USA / Canada	10-15 (business days)
New Zealand	8-15	5-10
Japan	6-10
UK	10-15
Germany/France	10-20
Taiwan/Hong Kong	12-17

Better Packaging for a Zero Waste World from Woollykins

We believe in using minimal packaging that can easily be reused or composted.

We love Better Packaging because their satchels are properly home compostable and are worm friendly.

Most of the packaging in your order can be put in the compost or worm farm. Any Engel/Cosilana plastic zip lock bags are very useful to keep to store your delicates away from moths in the Summer.

For More Information read our Shipping FAQs here